At Glow Mart, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Return Policy
We accept returns within 14 days of the delivery date.
To be eligible for a return:
The item must be unused and in the same condition as received
It must be in the original packaging
You must provide proof of purchase (order number or receipt)
Note: Certain items like personal care products, intimate goods, or clearance sale items may not be eligible for return due to hygiene or final sale policies.
Refunds
Once we receive your returned item and inspect it, we will notify you of the status. If approved:
A full refund will be issued to your original payment method
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider
Exchanges
If your item is defective or damaged, we’re happy to exchange it for the same product. Please contact us with your order number and photo evidence of the issue.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect
We recommend using a trackable shipping service
How to Start a Return
Email us at glowmart@support.com with your order number and reason for return
Wait for our response with return instructions
Ship your item back to the address we provide
Non-Returnable Items
Gift cards
Personal hygiene items
Used/opened beauty products
Clearance or final sale items
Questions?
If you have any questions about our return or refund policy, feel free to reach out to us:
📧 Email: glowmart@support.com
🌐 Website: glowmart.com